Frequently Asked Questions


How long will it take for an award to be completed?

“Normal” production time is 2 to 3 weeks, larger quantities may require 3 to 4 weeks. A “delivery date” will be confirmed with each order. Please be sure to inform us of your event date. Special “Rush” services are available on most items. Contact us for more details about our “Rush” services.

Can you deliver my order when it is complete?

Yes. We ship around the world. So whether you need it delivered “down the street” or around the world, we’ll be able to accommodate. We will ship your order via UPS Ground unless otherwise instructed. Expedited shipping is also available upon request. There will be a shipping charge assessed and we will add the cost of the freight to your invoice.

Do you discount for organizations or for large quantities?

Yes. Awards and ad specialties have certain “economies of scale” that allow for quantity discounts. Also with our buying group affiliation we are able to pass along substantial savings to our customers.

Do you have a catalog that you can send out?

We have catalogs available that cover the various markets and product lines that we manufacture. Please see the ""E-Catalogs"" section at the top navigation bar.

Can we place the order for our awards over the phone?

Yes. Most of our orders are taken by phone; however you may of course order online or by fax as well. To order by phone dial: 1.800.633.2021 To order by fax dial: 1.800.900.1683

Where are you located, and where is the closest showroom? How do you get there?

We are located in Tuscaloosa, Alabama. Contact us at 1.800.633.2021 for directions.

Do you have our logo on file?

All logos and emblems submitted to and used by Award Company of America are kept on file one year from the date they were submitted. As long as you continue to use the logos or emblems you submit to us within a year you will never be charged an art fee for those particular logos or emblems again. For full details about our art requirements and fees see below for art requirements.

What if my awards are damaged or engraved incorrectly?

In the event we make an error, we will replace the incorrect pieces(s) as quickly as possible at our expense. In the event that the error was on your part (i.e. incorrect spelling of a name) we will still replace the incorrect piece(s) as quickly as possible for a nominal fee. Regardless of the error we will make every effort to have the corrected awards to you in time for your presentation. If your order was damaged in shipping, it is VERY IMPORTANT that you retain all packaging and wrapping materials for UPS or Federal Express inspection. Please contact us as soon as possible.

Can I return any items for a refund?

No product may be returned without the prior approval from our customer service department. Because of the highly personalized nature of the awards products, only items received incorrect are eligible for refund consideration. Most of our products are not reusable after they have been engraved or etched, though in some cases, an engraving plate can be replaced in order to utilize the award for a different occasion or recipient. Please contact us to discuss this on a case-by-case basis.

What type of artwork do you accept or need?

Award Company of America accepts art in the following ways: online upload, flashdrive, and cd rom. Please review the Art Requirements below before proceeding. Knowing this information will save you time and move along production of your order. Art Requirements Please supply clean, sharp black & white line art! PMT or Laser prints (300 DPI or better) to size are preferred. Avoid half-toned, very detailed “reverse” or very small artwork, which tends to fill-in. Flashdrive/CD ROM * Please include a sharp, hard copy of imprint with actual order! * We accept both PC and Mac compatible files. Fax * We cannot accept faxed artwork as the quality tends to be poor. Note: Please include your fax number on any order requiring a paper proof! Note: This system is designed to assist you in verifying that your artwork has been prepared to meet the proper art requirements. However, it is not a guarantee that your art is acceptable. For example, saving a .gif as .eps does not convert your art to an acceptable .eps format, it essentially renames it. If we have any problems with art that you send, we will contact you.

Do you produce custom promotional products?

Yes. Given sufficient time and some quantity we can design, manufacture and deliver any type of custom product you could imagine promotional product or award product.

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